Welcome to Guy4game.com Help Center

How can we help?

Here you'll find a collection of the "Frequently Asked Questions" about our Website to help make your shopping experience as simple as possible. However, if you need specialized assistance or further information, please contact us via e-mail, phone or live chat for professional, courteous Customer Service!

Here following the Top Questions

NewsLetter

Contact Us

Order Steps

To build up long term business relationship and provide mannerly service, we request customers to register before purchasing. All the registered information will be 100% secure. We never share customers' information with anyone for any reason. Here follows the purchase procedure:

Step 1 - Register/ Log in

Register: After browsing our website, users are required to register a new account and complete the registration process by clicking on the 'Register' from guy4game.com home page. Please fill in your correct information including correct address information since the payment may fail because of the billing address and registered addresses don' t match. Also you may wonder why we need both your landline and cell phone number. The landline is used to get phone confirmation after you purchase sometimes; and the cell phone number is used to receive some prompt messages like asking you to log in game to receive gold etc.
Log in: If you already have an account, please log in before purchasing.
Password recovery: If you have forgotten your password, please use the password recovery to recover your password.

Step 2 - Place your order

Select the items you preferred and click on the 'Buy now' button filling to your shopping cart. Meanwhile, you can put two or more items in your shopping cart and check out all together. You can view your shopping cart on top of the page.

Step 3 - Check out

Now you are in your shopping cart. Subtotal is the product price. If you have a coupon to be used, please fill in coupon code on the right side of the page. Click here to know how to use coupon.
After all settled, you can click 'Proceed to check out' . It leads you to payment center.

Step 4 - Payment

Please choose your desired payment method by clicking on the 'continue' button once submit your character information. Then you may procedure to the last step by filling out the appropriate information upon payment options. After clicking Submit order button, a confirmation email will be sent to you with the Order ID, which helps you track your order status easily via our Live Chat, Email and Toll Free Phone.

Direct Credit Card

It is an instant payment method.
We accept Visa, Master Card, Discover, Gift card and prepaid card. Please make sure the billing address and the address information you submit to our website are the same.
The payment completion will fail if the submitted address doesn't match with the billing address of the Credit card. Please also note Direct Credit Card payment will require you to pay a 3% transaction fee.

PayPal

PayPal is an instant payment method.
Usually we will receive the payment in 5 minutes if there' s enough money in your Paypal account. If the balance isn't enough, the order will be queued, and the payment will show as a pending status. It will not clear until you have enough money in the account. We will hold your order and contact you to arrange the delivery as soon as we have received the confirmation of payment.
Otherwise, if you create a new paypal account, it will take about 2 days to transfer money from a credit card to paypal.

Credit Card through PayPal

Credit Card through PayPal payment method is recommended. It's cheaper and safer to pay since Direct Credit Card payment method has 3% transaction fee.
After choose Credit Card through PayPal, it leads you to the following page:

Please choose your country, filling in the credit card number etc. The right section relating to PayPal information, you can just ignore it. You don't need to have a Paypal account to use this way.

Money Bookers& Cash U

They are instant payment methods.
Money bookers accepts payment with Credit Cards and other local payment options (Ideal,Lastschrift,Giropay,Sofortueberweisung,Carte Bleue,Solo,Netpay etc.)
Cash U is Middle East Countries Online Payment System.

Western Union

It's simple and fast to send your payment by Western Union.
First please place an order with payment method Western Union. Our system will hold your order automatically. Then please go to the online payment at www.westernunion.com which is only available in USA. Customers from other countries can go to the nearest Western Union store. The agent will help you to finish the payment quickly.
Please make your payment to:

After completing your payment, please provide us your MTCN (Money Transfer Control Number) and order number via Live Chat. We will go to WU store to get the money and arrang your order as soon as possible.

Money Order and Certified Check

Please send your payment to:

The transaction speed depends on your location and the mailing service you choose. Regular or registered mail takes 3-5 business days within US&Canada and around 7-10 business days from other countries.
Express mail is sent in 1-3 business days within US&Canada and 3-5 business days from other countries. It could take longer when deliveries on public holiday schedule.
PLEASE LEAVE A NOTE IN THE ENVELOPE specifying your order number, email address and phone number. We will contact you to set up the delivery time.
You can also check our 24/7 Live Chat as soon as you sent the payment.

Wire Transfer

Please contact our Live Chat, and we will provide you our billing information.

Top Questions about Payment

All products and services pricing on the site are shown in US Dollars. You can make payment by Credit Card, Paypal, Credit Card through PayPal, Money Bookers, Western Union, Certified Check, Money order, Wire Transfer or Cash U.

Q: I failed to pay for my order; the website shows Reason Code 2/1, what does this mean?
A: In the situation, please check if your register address on our web matches your credit card billing address. Usually the address not match is the main reason.

Q: My payment is voided, have I paid you or not?
A: No. If the payment is voided, that means the transaction is refused and reversed before settled. No money will be charged. For some debit credit card account, this fund might be charged automatically after you placed order and be released later.

Q: Can I pay with American Express?
A: Sorry, our credit card doesn' t accept American Express.

Why we do billing confirmation&Procedure

We request the confirmation to help speed the transaction processes and prove the billing reliability, hereby ensure the purchasing security at guy4game.com and serve customers better. We respect customers' privacy and your own decision at guy4game.com; customers who refuse to transmit the confirmation will get the refund in 2 business days and the related order will be terminated at same time.

The procedure of fax confirmation:

For Credit card user:

1. Fill up the Authorized Transaction Process Form. Please remember to sign the form.
2. Send us the copy of BOTH SIDES of the original payment credit card, which with LAST 4-DIGIT NUMBER (we only need to verify the last 4 digits please feel free to cover the rest of the numbers), expired date, signature and cardholder' s name clearly displayed.
3. Please send a front copy of your photo ID (driver license or passport) as verification.

For Paypal user:

Please send a front copy of your photo ID (driver license or passport) as verification.

Notice:
You can send these copies by fax to 1-905-597-2666, scanned copies or digital photos are acceptable through email billing@guy4game.com for customers who are not accessible to the fax services.

We appreciate your cooperation and understand that it cost you extra on this fax confirmation process either by time or by expense. To show our respect to all your efforts for helping us improve our transaction reliability, we will reward customers for approved fax confirmation with the bonus of 10% of correlative orders.
Information will be kept in our database and reserved as your credits at guy4game. The fax records will help speeding up your subsequent orders by same account and credit card profiles.
We only require fax confirmation for some specified orders, while we do recommend our customers use the fax by your own initiative. Just simply download and print out the Transaction Process Form and fax us to 1-905-597-2666 with related documents, you will take the advantage on the 10% bonus rewarded for approved fax confirmation and faster service in the future.

Download Fax Confirmation Form

Please download and print out the Fax Confirmation Form >> from here, then fax us to 1-905-597-2666 with ilate documents.

Top Questions about Billing

Q: Do you take other payment fax confirmation except credit card?
A: No. Now the fax confirmation is accessible only for customers by CREDIT CARD payment. This is a processing assist helping us shorten the credit card checking system waiting duration which may not apply to other payment methods, such as Money booker or Western Union, etc.

Q: After confirmation, what should I do?
A: Please contact our Live Chat to get the result and updating of your order.

Refund Policy

In case we do not fulfill a customer's order on time or the customer does not want to keep the order any more, the customer can ask for a full or partial refund at any time. The refund will be issued immediately.
Exception: If a coupon is used to pay for this order, no refund is available for the coupon. and the accounts we are selling don't accept refund.
Please understand we do cherish your order but we'd rather respect your decision. To get a refund on any qualifying products or service purchased directly from Guy4game.com, simply send us an email with the demand for a refund by the registered email address on our website, and we will promptly refund the balance of your order to your original account without calculating the deduction of bank transfer fees.

Refund Procedure

Please send an email to sales@guy4game.com or contact our 24/7 Live Chat with your requirement. We will check your order as soon as we get your request and reply you within 20 minutes.
The refund will be instantly finished at Guy4game. For detailed time frame, please check the following instructions:

Instant refund&displayed: PayPal/ Credit Card through PayPal/ Money Bookers/ Cash U
Usually our billing department deal with refund orders once per day. So at most 24 hours, your order will be refunded. Also you can make an urgent request for a refund via our 24/7 Live Chat or Emails.

Instant refund but days displayed on card: Direct Credit Card
After we refund your payment, it will take around 2-3 business days until the money get back to your card according to the nature of the credit card processing. This time period might vary to different issuers.
Please Notice: Funds credit might be displayed in your next monthly statement. Please contact your credit card issuer making sure no holding funds on your account. We would provide associated files as the proof of the money return to your credit card issuer if fax number is provided by account issuers.

Days to be refunded: Western Union/ Money Order and Certified Check/ Wire Transfer
We need to submit a report to our billing department. Then they will issue refund accordingly. Usually the time frame is 2-3 business days.

Top Questions about Refund

Q: I don' t want to be refunded, but I don' t need the product now, what can you do?
A: Refund by coupon will help you out of the problem. If you would like to keep the money at Guy4game for future use, we can exchange the funds to coupons instead. Next time you purchase, just filling in the coupon code, it will be calculated automatically.

Q: Why did I receive a refund even though I did not request it?
A: We have to refund customers under some specific conditions, such as:

• Incorrect email and phone numbers provided

  Email is very important for helping us communicate with our customers. All the invoices, receipts and notifications are sent by email. This is the main form of communication we use to contact you at any particular time.
  First-time customers might receive a phone call confirmation by our customer service department; this is to be certain of security. Usually this confirmation will be conducted soon after your transaction is completed. Our customer service representatives will consider the proper time due to your time zone and would not interrupt your daily life.
  To help us serve your better, please remember to fill in the correct information. All the orders with incorrect email or phone number will be deemed as invalid. The payment will be returned to your original purchase account in 2-3 business days.

• Non-matching banking information

  The online security checking system protects our customers from online shopping fraud. Your personal information will NOT be released but any non-matching information will be compared with the original bank data and ranked automatically as high risk.
  For this reason, please keep in mind that we do not know your bank account details but incorrect information will result in your orders failure and refusal of further processing.
  All reimbursed customers will receive our email notification immediately when we submit the refund. Please contact our live chat with any further questions. Any issues regarding a billing issue or fraudulent report please email: billing@guy4game.com.

Buying Security

At guy4game, our utmost priority is ensuring that your personal and transaction information are secure and your privacy is respected. Accordingly, we have put a number of technological protections to fight the online shopping fraud.
Customer's information will never be abused or revealed to anyone else.
Some MMOPRG companies do not allow in game trade, but we are using varies practical methods to avoid the risk.
We deal with large volume of deliveries everyday and we have satisfied thousands of customers with our sincere service and professional manner. We won't share customer's information with anyone else, and in any case to other companies selling gold.

Delivery Method&Speed

• Face to face trade:

  WOW/ DAOC/ L2/ Maple Story/ EVE
  For the above games, usually we may contact you in game within 15-20 minutes after the order has been processed. You can also contact our Live Chat to push the delivery if no character whispers you after a long time of waiting.
  If no gold is received on time, we will email or send you an short message as soon as we have gold at a later time.
  

• In game mail delivery:

  Aion US&EU/ FFXI/ Warhammer US&EU/ Lord of the Rings US&EU/ EQ2/ Atlantica Online/ Age of Conan US/ EVE
  For the above games, usually we mail the game currency to the character which you left when placed the order.
  If we are not able to get enough stock in one time, we will do partial delivery until the order is fully completed. As soon as the game currency is mailed, we will email you to pick it up.
  

• Work on your account:

  Runescape II
  For RS, usually will log in your account within 15-20 minutes after the order is processed, an email will be sent to you right after we started it.
  We work on supplying gold 24/7 except when the server is under maintenance.

WOW 6 Hours Delivery Guarantee

In order for our customers to best experience our service, Guy4game proudly announce: "All orders for WoW Gold should be processed and delivered within 6 hours!" If we fail to do so, the customer will be compensated with "extra bonus" equaling 25% of the undelivered Gold- (at most 5000 gold).
Also, please contact us by live chat or email when you receive WOW gold delivery in game so that we do not have to bother you again by phone or emails about the delivery confirmation.
PS: Please try not leaving character names with special characters, in case we can' t type the characters correctly.

Delivery by Auction House Method

We will afford the auction fee when you choose AH delivery method.
Let's take 1100 gold as an example. We usually take 1000 gold as one unit, it is easy to operate and check.

1. Talk with the Auctioneer.

2. Click the Auctions

3. Choose the items you want to auction. If you want to separate the items into pieces, please press the "shift"button on keyboard, at the same time click the item by the right key.

4. Click the items, and then put it on the auction house. Please set the Starting Price at 1000g 0s 0c, and Buyout Price at 1000g 0s 0c. Auction Duration choose 48 hours, and then click "Create Auction".

5. Now you may wonder what about our promised auction fee and the balance 100 gold? Please start the auction again, put one items with starting price at 155gold, and Buyout price at 155gold. We will send you extra 5% bonus to cover the price you lost by using AH method. 1100 gold* 5%= 55 gold plus 100 gold balance, totally 155 gold.

The formula is:

1000gold is a basic unit; you need to put auction item at 1000gold every time until the balance less than 1000gold. In the last step, you need to take a second to calculate, Total gold owe you* 5% (AH fee) + the balance = the last auction buyout price you need to put on.

6. After put the items in auction, please fill in the form and send it to our sales representative via email or live chat, for example:

7. We will do our best to buy your items from AH within 48 hours. After that, we will inform you by email. By this way, you don't need to log in to wait our delivery or check back every few hours. Simple and convenient to get gold, please contact our Live Chat or Email if you want.

Top Questions about Game Currency

Q: What is your storage situation?
A: Since the supply is unstable, the storage changes vary with market float. Whenever you need to know the gold storage or order status, please simply click our 24/7 Live Chat to check with our sales representative.

Q: Someone asks me return gold just after I received it, what should I do?
A: Guy4game will NEVER ask you to give back the delivered gold for any reason under any circumstances. Do not give away your currency to someone claiming to be Guy4game. Be careful of the in game scammers!

Q: I purchased RS Gold, why do you change my password when completed?
A: When you meet such issue, please don't worry. For security reason, we change the password as soon as the delivery is finished. Just check your email box; you will have an email with the new password. Reset it again as your convenience please.

Q: Your prices double rose on my server, what's up?
A: There will be only one reason if the game currency prices change a lot in a short period: the demands excess the supplies. Guy4game will never abuse the price for no reason. We dedicate to provide high quality service with low price.

Brief introduction about gear ordering

First, to start your order fast and smoothly, we suggest you to check the requirement before placing an order.
Second, please email us your account name and password after your order is processed and server transferred. For security reasons, we didn't ask for it on our website.
Third, our professional levelers will monitor your character to kill the certain Bosses. Every week, we will have a time schedule for orders, but due to our network, the schedule maybe change.
Forth, when we obtain any gear you ordered, we will email you the list. And we will keep up the hard work until your order is completed.
Please kindly understand we don't allow customers to raid with our team because a good cooperation will be always needed. If you want to log in to your account, please contact our live chat to make sure it's not being used.

Security Guarantee

Some customers may ask, is it safe to leave my account here? The answer is Yes.
First we use proxy to log in your account which will show the log in IP is in US or EU areas.
Second, our levelers are all employed and trained by our company. Their professional work will never alert blizzard. All people work together in an office will make sure they won't abuse your account under any situation.
Third, customer's account name and password are kept in our login system. It's locked and can't be checked by anyone. The levelers just need to click a button to log in when the team leader opens the lock. So no one can log in without permission or record your account information.

Requirement to buy gear

1. Character should be level 80
2. Transfer your character to our required server (our sales representative will let you know which server it is).
3. One month availability of time
4. 225 riding skill & Cold Weather Flying
5. For ICC dungeons, the character's gear score should be higher than 5300
6. Other special requirement please check the product descriptions

Obtaining time

For the BOP (Binds when picked up) gear, it mainly depends on the drop rate. Every week we will take customer's character to the desired dungeons. If we have completed the raid the week when customer purchased, the new order will be started in the next week.
Sometimes, some gears are in queue. To customers who are waiting in queue, usually we have two solutions: take the characters to dungeons obtaining some Emblems,or return the characters to customers until we can start.

Gear Order Time Schedule:

December 1st- December 6th 8:30am to 5:00pm CTT

WOW US

Date?	Alliance Faction	Horde Faction?
2010-12-1	ICC(10)/ICC(25)	ICC(10)
2010-12-2	ICC(10)	ICC(10)/ICC(25)
2010-12-3	ICC(10)/ICC(25)	ICC(10)
2010-12-4		ICC(25)
2010-12-5	RS(25)/TOTC(25)	RS(25)/TOTC(25)
2010-12-6	ICC(25)

Please note:

• Because of the differences in our network, the start time may be plus or minus 24 hours. We assure the status will be updated via email within 12 hours of being finished.
• Please do not log in game as soon as we finish the raid for security purposes.
• This schedule will be updated every Tuesday.
• Daily Quest (5 Man Heroic) will only work on T9 set orders as it provides Emblems of Triumph.

Product: WOW US X-53 Touring Rocket Mount Obtaining Guide

1. Log in http://us.battle.net/wow/en/services/ please.

2. Please Click Recruit a Friend
It comes the following page. Click: click here to recruit a friend

3. The next page is:

4. The following step means you have invited successfully.

5 .Now please email or contact our live chat telling us you are ready. We will confirm the invitation after we received your message.

6. After we accept the invitation, we will tell you. Then please log in the account management again.

7. Click Recruit a Friend.

8. Please click the gift under RWARDS.

9. Select the recipient of the item. Choose the character who would like to have this mount.

10. Confirm the information

11. Go to your in game mail box to take the gift- a X-53 Touring Rocket Mount

12. Please email or contact our live chat telling us you have got the X-53 Touring Rocket Mount.

Top questions about Gear

Q: I need a gear, but I didn't find it on your website. What should I do?
A: We dedicate to provide service as long as customer needs. We have a customize zone which can meet customer's special requirement. Please click customize zone to enter.

Q: I noticed you sell BOE gear as well, what's the difference with BOP gear?
A: BOE means Binds when equipped. We don't need to log in your account but just mail the item to your via in game mail box within 24 hours after you purchased.

Q: How do I know the gear you sell is Heroic or Normal gear?
A: As on the picture shows, the green "H" means the gear is heroic gear.

Q: How should I know if you can start my order instantly or waiting in queue?
A: Currently you couldn't check the gear queue by yourself since our order checking system is still being developed. Please click our live chat to check with our sales representative.

Q: What if my need is not in your gear or item list?
A: You can submit your request and leave message here:
http://www.guy4game.com/customize-service-zone.php
The reply shall be received no later than 48 hours after you post the inquiry.

Q: Do all the drops belong to me if my order needs to be obtained from raids?
A: No we will only aim at your order and we don't guarantee other loots from the raid.

Q: How is my order fulfilled if I order BOP gears?
A: we will log in your character, go through the raid and obtain them.

Distinctive Features

It contains many kinds of BOE (Binds when equipped) gear. Weapon, armor, material items, quest items and mounts can be found here. Maybe you need take days to get one item by yourself, but you can only wait less than 24 hours to get the item from Guy4game.

24 Hours Delivery & 100% Security

Buying items is fast and 100% safe. We don't need any of your account information except server and character name. Within 24 hours, our deliverer will send the items to your character via in game mail system as what the players usually do.

Delivery Method

Please fill in your server and character name when you order. Within 24 hours, our deliverer will log in to your server, mailing the item to your character by the in game mailbox. You can easily take the item from the mailbox.

WOW TCG guide

The guide is for items that exchanged from Landro Longshot in Booty Bay, please make sure you have at least one empty spot in your bags before the exchange.

As the Landro Longshot item names are not the same with the items that you bought, please check the following table to find the corresponding item name in Landro Longshot.

Now is the process of item exchange.
1, Please go to Booty Bay in Stranglethorn Vale and find the goblin merchant Landro Longshot at (42.7, 71.5)

2, Talk to Landro Longshot and choose "What promotions do you have?"

3, Find your TCG Expansion (see the table in the beginning to find your TCG Expansion) and continue the talk.

4, After choose the TCG Expansion, please choose the corresponding item name in Landro Longshot according to the Guy4game product you bought

5, Click the Landro Longshot Item, fill in the blank with code that we sent to you, click accept, and you will get your TCG item, you could find it in your bag.

6, If the product you purchased is "Big Blizzard Bear" or "Smoldering Murloc Egg": For Alliance go to Ironforge and find Ransin Donner (50.6,11.9); for Horde go to Orgrimmar and find Zas'Tysh (67.8,41.6), and follow the previous steps to exchange your TCG products.

Top Questions about Item

Q: Where can I find the items I want?
A: Please check the descriptions under the category, you will know which one the item belongs to. Then find the product. You can also contact our 24-7 live chat to ask our sales representative.

Q: What is the difference with WOW Gear you are selling?
A: WOW gear includes BOP gear, which can be only achieved from dungeons. Our professional levelers need to log in to customer's account to work for the gear. WOW items can be delivered simply by in game mail directly.

Q: The item I need isn't on the list, what can I do?
A: Please leave the item you want on the customized quotes. Our service people will reply you within 24 hours about whether we can do that.

Q: Does my character still receive BOE items by mails even it's a trial account?
A: Yes mails will still arrive but your character can't loot it until the account goes official.

Powerleveling security

At guy4game, we take safeguarding your personal information very seriously. All the levelers are professional player and we never use any form of BOT or involved in any exploiting behavior. We developed strict policies to guarantee our customer's privacy. The only person can access your log in information is our leveling expert who has been professionally trained and will never talk with other game characters during leveling. Once the powerleveling is completed, we will email you immediately.

If you receive email from Blizzard asking your registered info, please double check the email content to analyze if it's a spoof email.

• "SPOOF" WEBSITES AND EMAILS
  This term refers to an email or a website which poses as an official Blizzard Entertainment communication or site, but which is really just a trick to get unsuspecting users to send their account information to someone who should not have it. If account information is sent to one of these "spoofs," it usually winds up in a thief's database list of accounts to compromise or steal.
• How to identify a spoof site or email
  * It asks for the account name AND PASSWORD. Blizzard will NEVER ask you for your password.
  * It comes from an email address which is NOT an official Blizzard.com address, but may look similar.
  * Often, these spoofs promise you will be banned if you do not provide the information demanded.
  * Links do not go to an official Blizzard Entertainment domain. Often, hyperlinks can look like they lead to official sites at first glance, but you can wind up somewhere unexpected when you click them.
  

Fast&Security Service Guarantee

Why Guy4game's Powerl eveling Service is Top Ranked:

Completely hand-made and can implement all kinds of operations and services.

Account information is managed by software to ensure the highest level of security.

We have 185 professional power leveling members of staff as well as 6 years of experience in delivering the highest quality service.

Our Custom leveling service includes all high end 25-person Raids.

No violation of Blizzard's rules.

Online time does not exceed 12 hours, each day.

No GOLD/ITEM trading behavior.

Daily progress reports delivered through Email.

New order of power leveling will be started within one hour. 100% of targets accomplished on schedule.

So far we have served 45,000 customers, completed 100,000 orders, issue rate is lower than 0.27%, and customer's satisfaction rate is 99%.

Powerleveling Time Frame

Our professional power leveling team works in 3 shifts all day ensuring all orders can be started promptly. The power leveling will be started instantly if there is no problem on your account. Emails will be sent to you once the order has begun and finished.

WOW Gear Raid - 8 Hours/Week
WOW US&EU Power Leveling-- 12 Hours/Day
RSII, Warhammer Online -- 8 to 12 Hours/Day
Aion US&EU Power Leveling -- 12 to 15 Hours/Day
RSII Skills, Lord, FFXI -- 24 Hours/Day
Exception: RSII Fishing/ Woodcutting/ Mining -- 16 Hours/Day

The leveling time frame is arranged for security purposes according to our experiences. We can provide non-stop leveling 24 / 7 or customize your schedule to a part-time procedure. If you would rather take the slightly more risky 24 hour non-stop power leveling service, we can do that for you as a favour. Just contact us by Live Chat to let us know your desired schedule before we start.

For the security of your accounts, we will pause the power leveling 4 hours before maintenance:
US: 4:00 AM to 2:00PM Tuesday EST
EU: 0:00AM to 10:00PM Wednesday GMT

Please try not to log in game when your account is being power leveled

As you may know, most of the game companies find power leveling services by monitoring the IP address. If an IP address' frequently changes it may gain the attention of a GM. We recommend that you do not log into the game during the leveling process. An email with the latest status will be sent to your registered email everyday. If you must play your character, please inform our live chat before you log in.
One of the most important safety issues is to remember not login to your account while we are leveling your character.

How to Solve Problems

When damage occurs, please follow the steps as below to solve it:

1. Please notify us via live chat, email or MSN once damage occurs.
2. Usually we need your cooperation to find out the real reason which causes damage. If damage is caused by us, please move forward to the next step.
3. Our resolution centre will view this case, estimate the loss and make a final decision on this issue within 2-3 days. If the damage is light, we will choose a partial or full refund to solve this problem, otherwise we will offer extra compensation to fix it.
   Guy4game make promises to all our customers cordially: If any damage which is caused by our Powerleveling Centre occurs on our customer' s accounts, we will take full responsibility of it, and we may offer top USD200.00 compensation to each order according to different cases.

We will not offer any compensation to an order under some special conditions as below:

1. No claim or dispute is submitted to us within 24 hours after we finish the Powerleveling service and send email to notify our customer.
2. No evidence is available to prove that this damage is caused by our Powerleveling Centre.
3. No claim or reply has been received since the damage happens for 15 days.
4. A coupon is used to pay for it.

Top Questions about Powerleveling:

Q: I am interested in getting a weapon but wanted to know how I would go about it?
A: When you can't find the specified leveling service you want, please use our Customized Quotation . We have the best raid team who can fulfill most of your wishes.

Q: I realised I have authenticator on the account, is it a problem?
A: Please release the authenticator at the Blizzard website, after this we can arrange your order smoothly.

Q: Is there any way to make sure the leveler doesn' t use my particular items?
A: Please leave a note when you place the order. We will check and follow your requirements accordingly.

Q: Why do you guys change my password when you start the leveling?
A: It' s our double insurance against any website risk factors to protect your account.

Q: Can I go raid with you?
A: Sorry, we do not offer that yet.

Accounts Features

I What are the most distinctive features for guy4game's accounts?

• All the accounts listed on our website are hand made by professional levelers. We guarantee the accounts safety and reliability for lifetime.
• We promise the most competitive price in the market.
• With the support of Guy4game professional team, we also provide various custom services for accounts and related gears.

II You may request a customized account by your own information if the accounts we are selling is not your key. To booka new and featured account please choose WoW Account Premade >>

III Guy4game starts to buy accounts from players from Oct, 2010.
The accounts purchased from players will be used for testing new products. They won't be sold on for any reasons. Guy4game guarantees that there will be no re-sale of the accounts purchased.

WOW Account Security Guarantee

I. Lowest Price Guarantee

We guarantee that our price beats all others in the market. If a customer finds another dealer's price is lower and meets both of the following conditions, we will refund the difference.

1. Same level character with comparable equipment.
2. Obtainable full account detail and history.

II. Buyer Protection

If the Character you receive is significantly different from its description on our website (such as level, race, gears and etc), you can get a full refund with extra compensation

III. 100% safety guarantee

Since this account was created by Guy4Game, we can guarantee that it is owned by us, and is 100% safe.
After you buy it, we promise you will be the only owner of it and no one else will ever receive its login information. Guy4game will deliver all of the original account files and help you to transfer the character into your own account if you so wish.

That is why we can give a 100% guarantee for its safety and Guy4Game will take full responsibility for the safety of the account.

How to Transfer Your Character to A New Account

The conditions for the account transfer.

1. A World of Warcraft account can only transfer to or from other merged World of Warcraft accounts. In addition, the accounts must be registered under the same last name.
2. An additional temporary restriction becomes effective immediately upon a World of Warcraft account merge. For 30 days, the account can only transfer characters to other accounts within the same Battle.net account, it cannot transfer characters off of the Battle.net account.
3. Trial accounts are not eligible to send or receive characters. To remove trial restrictions please upgrade to a paid account.
4. Characters may not be transferred to or from a suspended, temporary or permanently disabled account.
5. Customers with expansion accounts cannot transfer characters to a non-expansion account. The reverse is accepted.
6. To initiate a transfer between two accounts, you will need to specify the account name associated with the account you wish to transfer a character to, and answer the 'secret question' for the account you are transferring the character off of (source account). Without this information an account to account transfer will not be possible.

Please follow the steps below to transfer your wow account to the new Battle.net account if your account meets the requirements.

1. From the main World of Warcraft page (www.worldofwarcraft.com), you can access Account Management two ways:

2. Log into Account Management using your User Name and Password.

3. Choose the wow account your character at.

4. After logging into Account Management, select Paid Character Transfer, located under the Paid Services heading.

5. Completely review "Things to Know Before You Start!" This section reviews the cost and various stipulations regarding a Paid Character Transfer.

6. Select a Character from the realm drop-down menus.

7. After selecting a realm, a list of all characters on that realm will appear. Select "Move Character" of the character you wish to transfer.

8. Check the box to indicate your character is moving to another account. You will need to provide the Secret Question Answer of the account you are transferring from. (For example, you will need to know the Secret Question Answer of Account A before proceeding). You may also select a different realm to move to at this time.

Notice: the following error may occur while doing Account to Account Transfer:

(1). The battle.net account does not exit or does not have any wow account merged into it.

(2). The destination account is not merged to battle.net

(3). The destination account does not meet the requirements for Account to Account Transfers

(4). The destination account should not be a trial account

Please Note: It is possible to move a character to a new realm and a new account in one single transfer. You can choose the destination realm and destination account on this screen if you want to request a realm & account transfer. If you move to another realm or another account only and do not request a combined realm and account transfer, the 3 day cooldown will be initiated. This cooldown cannot be reversed.

9. Review the Restrictions & Disclaimers. If no changes need to be made, type I Agree and press Continue. If you need to make changes, click the Back button.

10. Enter the the Secret Question Answer of the account you are transferring from.

11. Enter your payment information. If you receive an "Invalid Credit Card" message, you may wish to contact your financial institution for assistance, or try an alternate method of payment.

How to Move a Character to a Different Realm

1. From the main World of Warcraft page (www.worldofwarcraft.com), you can access Account Management two ways:

2. Log into Account Management using your User Name and Password.

3. Choose the wow account that your character at

4. After logging into Account Management, select Paid Character Transfer, located under the Paid Services heading.

5. Completely review "Things to Know Before You Start!" This section reviews the cost and various stipulations regarding a Paid Character Transfer.

6. Select a Character from the realm drop-down menus.

7. After selecting a realm, a list of all characters on that realm will appear. Select "Move Character" of the character you wish to transfer.

8£® Choose the realm you wish to transfer the character to. Make sure everything is correct before continuing.

9. Review the Restrictions & Disclaimers. If no changes need to be made, type I Agree and press Continue. If you need to make changes, click the Back button.

10. nter your payment information. If you receive an "Invalid Credit Card" message, you may wish to contact your financial institution for assistance, or try an alternate method of payment.

How to Change a Character's Faction

1. From the main World of Warcraft page (www.worldofwarcraft.com), you can access Account Management two ways:

2. Log into Account Management using your User Name and Password.

3. Please choose the wow account your current character at

4. After logging into Account Management, select Character Faction Change, located under the Paid Services heading.

5. Completely review "Things to Know Before You Start!" This section reviews the cost and various stipulations regarding a Character Faction Change.

6. Select a Character from the realm drop-down menus.

7. After selecting a realm, a list of all characters on that realm will appear. Select "Change Faction" of the character you wish to change.

8. Review the Restrictions & Disclaimers. If no changes need to be made, Continue. If you need to make changes, click the Back button.

9. Enter your payment information. If you receive an "Invalid Credit Card" message, you may wish to contact your financial institution for assistance, or try an alternate method of payment.

How to Change a Character's Race

1. From the main World of Warcraft page (www.worldofwarcraft.com), you can access Account Management two ways:

2. Log into Account Management using your User Name and Password.

3. Please choose the wow account your current character at.

4. After logging into Account Management, select Race Change, located under the Paid Services heading.

5. Completely review "Things to Know Before You Start!" This section reviews the cost and various stipulations regarding a Character Race Change.

6. Select a Character from the realm drop-down menus.

7. After selecting a realm, a list of all characters on that realm will appear. Select "Change Race" of the character you wish to change.

8. Review the Restrictions & Disclaimers. If no changes need to be made, Continue. If you need to make changes, click the Back button.

9. Enter your payment information. If you receive an "Invalid Credit Card" message, you may wish to contact your financial institution for assistance, or try an alternate method of payment.

Premade Accounts

You may request a customized account by your own information if the accounts we are selling is not your key.
To book a new and featured world of warcraft account please choose WoW Account Premade >>
To book a new Rune Scape II account, please choose RS Account Premade >>

Top questions about premade accounts:

Q: Regarding your premade account service, what is the difference between using my existing account and leaving the account creation job to Guy4game?
A: There would be no apparent difference. Some customers might need us to take care of the whole process of creation, training and completion. The payment they paid will include the cost of CDK, TBC, WLK or Cataclysm version if choosing "Create a new account for me".

Top Questions about Accounts

Q: Can I return the account if I don' t want to play it anymore?
A: We will assist you until you have full control of the character or account you have purchased. Please kindly understand that for security reasons, all orders are not returnable after we email you the unique registered information.

Q: Can character movement and realm transfer be done at the same time?
A: Yes, character movement and realm transferring can be done at the same time.

Q: How long does it take for character movement and realm transferring?
A: If you have already registered the new account, normally it only takes one to two hours to complete the job. If any problem occurs during this time, you can contact our Livechat customer service to help you out.

Q: How can I change the character's name when moving the realm?
A: First of all you need to create a new character in the destination realm. This character' s name must be exactly the same as the one you are purchasing from us. After this is done, move the character you purchased from us to the destination realm. Since the character's name already exists (the one you have just created), Blizzard will ask you to change a new character name for the one you are purchasing from us. Now you can give this character a new name. Kind of tricky, isn't it?

Q: Do you provide trail service?
A: Sorry, we don' t. Please double check the character before you purchase to make sure it' s your key.

Q: Can I get a full refund if the Character does not match the description?
A: It never happens but if, for any reason, the account does not match its description, a full refund can be applied. Any delay for returning the account or misconduct of behavior jeopardising the account during the occupation could lead to a full refund being inapplicable.

Q:What server is the character located?
A:Different characters are in different servers. For security we don't put the details on web. If you would like to know, please contact our 24-7 live chat to get the answers.

Q: What does the transferable mean?
A: The character can be transferred to any realm, race and the opposite faction. The features are provided by blizzard, you can complete your needs on blizzard web. To let you know the process better, we attach the guide on character description page. Please note that the purchased account cannot be transferred to your existing account.

Q:Can the account be recalled after I purchased?
A:Absolutely no. All the accounts were produced by Guy4game. Customer will be the only owner after purchased.

Q:I purchased an account from Guy4game. Can I sell or trade it back with lower price?
A:Sorry, we couldn't accept it. Once the account register information being sent to a buyer, we won't take the account back anymore, because the information was already being shared.

Q:How many characters do you have on one account?
A:Only one. It indicates the account was made by Guy4game as well.

Q:Why your price is higher than some other webs?
A:Because our accounts are made by our own professional levelers. There's no black marks, no recall risky, with good customer service and lifetime security commitment.

Q:On your character list, I didn't find the one I am interested, do you have more?
A:Sorry, all the characters are put on the web. You can use our premade account service to buy an account which is created by your own information.

Q: I have more 3 characters on my account, I want to sell them. What's your price?
A: First, please tell us the character name that has the best gear among the 3 characters. We don't calculate the price according to how many characters are in one account, but the price of the best character. Second, we will reply you with the price and the requirement.

Q: What level character do you buy?
A: We only buy accounts with level 80 main.

Q: How do the prices set?
A: The prices for characters depend on supply and demand, on eventual actions taken by game publishers, on our competitors, on our marketing operations and our current inventory.

Q: I sold you my account, but now I want to take it back, and return you the money, is it possible?
A: Yes, that is no problem. But you need to pay an extra 20% service charge of the account's price, (at least $10 USD).

Q: Does the account Guy4game purchased sell to the customers? How do I know which one is produced by Guy4game, and which one is a resell account?
A: No. The account we purchased will be used for other functions. We don't sell customers the resell accounts, but only the accounts produced by Guy4game team.

Q: Why is the purchased account locked at my first-time login?
A: This won't harm this account. It is just blizzard's security precaution protecting players' accounts when accessing IP address changes. Simply seek help and get safety package from us to unlock within our effective working hours (9:00 PM---11AM EST time).

Q: What expansions of the world of warcraft are attached to my purchased account?
A: Depending on what level is the purchased character. The expansion pack/packs attached to your purchase will only meet enough leveling of characters at where they are and won't allow access to newer content and areas. Characters cannot enter the additional regions without their respective expansion packs. For Example, level 80s won't have Cataclysm attached.

Dear Customer,

This note informs you the buy account service will suspend for a short period. We apologize for any inconvenience this may cause. Please keep an eye on Guy4game's homepage news for any future updates. Thank you for your understanding and support.

Guy4game Team

Guy4game provide game cards for games: World of Warcraft US and EU servers; Aion US server.

The game card types include:

Guy4game's game card is supplied by legit suppliers which guarantee the game card you received is 100% safe and work. Besides, before sending you the game card, our service person will verify it again.

Top Questions about game card

Q: I noticed it is not the card I need, can I return it to you? a: We are sorry that we don't accept the card return because of the unique feature of the game card. Once the game card being sent to your mail box, your order can't be exchanged or refunded.

Q: You have so many types of game cards, which one should I buy? a: Different cards have different functions. Please be sure you have checked the description before placing an order in case buying a game card you don't really want.

Q: How do you send the game card to me? a: Most of the cards are scanned. After your order is processed, we will send the picture or code number to your email box. So please also make sure the email address you left in the order is available.

Q: How long do you send me the game card picture or code after I ordered? a: After your payment is processed, we will email you within 30 minutes with the picture or code.

How to obtain coupon

Please check below if you qualify for a coupon gift:

Accumulated purchase amount	$ Amount of coupons
> $500	$20
> $1000	$50
> $3000	$180
> $5000	$350

Important Information:

We take care of your orders and calculate the total purchase every month. Please understand after the coupon has been issued, the previous corresponding purchase amount which has been rewarded by coupon will not be accounted for until the next term. We will award a coupon to you for a certain level and a notification email will be sent by the 15th of the next month. Please keep in mind that it is only from service@guy4game.com, our customer service center, and you are welcome to visit us and check the coupon winner list or any other information.
If you want to have a special bonus before purchasing a big amount order, please contact our Live Chat to see if there' s any promotion. Also, providing valuable ideas will get extra bonus, please don't hesitate to contact us.

How to Use Coupon

Top Questions about Coupon

Q: Can I use the $20 coupon code in a few times?
A: Sorry, one coupon code can only be used once on one order, you can't use partial amounts at different order times.

Q: I created a new user name on Guy4game, does my previous purchase history accumulated under this new user name?
A: We recognize per user by username, if you change a username, the coupon will be calculated under the new one. The previous amount will be stopped automatically.

Affiliate Introduction

No matter if you are running a business website, personal fan site, or just a web surfer, our affiliate program is open to every person. Simply setting guy4game's banner or Link in your web pages, you will be awarded with 12.5% of the purchases referred from you. For more details, please email to:Affiliate@guy4game.com

Google Checkout

Google Checkout

It is a faster, safer and more convenient payment method.

Features:

Stop creating multiple accounts and passwords

With Google Checkout you can quickly and easily buy from us across the web and track all your orders and shipping in one place.

Shop with confidence

The fraud protection policy covers you against unauthorized purchases made through Google Checkout, and don't share your purchase history or full credit card number with sellers

Control commercial spam

You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.

Usually we can receive the payment within 15 minutes if you do have paid for it. Sometimes it may take a little longer time like 30 minutes or so. This is the procedure of Google Checkout, customer has the option to cancel within 15 minutes then for 15 minutes for it to get to us. Please make sure the information you filled in is correct, that will help the payment process faster. Also Gift Card is acceptable via Google Checkout.

Top Questions about RSII Accounts

Q: Can I return the account if I don't want to play it anymore?
A: We will assist you until you have full control of the character or account you have purchased. Please kindly understand that for security reasons, accounts are not returnable after we email you the unique registration information.

Q: Can I change the character name?
A: Yes you can. Jagex offers a Change Character Game service at: http://www.runescape.com/account_management.ws

Q: Can I change the character gender?
A:Yes you can. Jagex has the NPCs in Falador to help you change your gender and skin color.

Q: Can I get a full refund if the Character does not match the description?
A: It never happens but if, for any reason, the account does not match its description, a full refund can be applied. Any delay for returning the account or misconduct of behavior jeopardising the account during the occupation could lead to a full refund being inapplicable.

Q: Can the account be recalled after I purchased?
A:Absolutely not. All accounts are produced by Guy4game. Customer will be the only owner after purchase.

Q:I purchased an account from Guy4game. Can I sell or trade it back with lower price?
A:Sorry, we don't accept it. Once the account registration information is sent to a buyer, we won't take the account back anymore, because the information is already shared.