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Help Center

Guy4game Policy

Top Questions about Guy4game Policy

Q:

Do you take other payment fax confirmation except credit card?

A:

No. Now the fax confirmation is accessible only for customers by CREDIT CARD payment. This is a processing assist helping us shorten the credit card checking system waiting duration which may not apply to other payment methods, such as Money booker or Western Union, etc.

Q:

After confirmation, what should I do?

A:

Please contact our Live Chat to get the result and updating of your order.

Q:

I received an email stating that my order needs a billing confirmation, can I just cancel that order and redo a new one?

A:

Please be advised that before you finish the order billing confirmation we can't process any new orders from you, you have the right to cancel the current order but your further order will still need a confirmation after placed.

Q:

Is this procedure required? Any other way I may choose to finish the confirmation, like can I just talk with your rep on live chat?

A:

Once the billing confirmation is asked it can't be negotiated or skipped, we only accept call and email confirmation, but you could contact our live chat for assistance in order to complete this process smoothly.

Q:

Can I call your billing instead of you calling me to finish the procedure or use a skype?

A:

We don't accept incoming call for billing confirmation neither a skype phone, only your local cell phone or fixed line telephone is acceptable, once a valid phone number provided you will receive a call from our billing immediately.

Q:

I don't want to go through all these, how can I issue a refund?

A:

Please reply to Billing@guy4game about your request, the rep will cancel the order and complete refund for you within 24 hours.

Q:

I don' t want to be refunded, but I don' t need the product now, what can you do?

A:

Refund by coupon will help you out of the problem. If you would like to keep the money at Guy4game for future use, we can exchange the funds to coupons instead. Next time you purchase, just filling in the coupon code, it will be calculated automati cally.

Q:

Why did I receive a refund even though I did not request it?

A:

We have to refund customers under some specific conditions, such as:

  • Incorrect email and phone numbers provided
    Email is very important for helping us communicate with our customers. All the invoices, receipts and notifications are sent by email. This is the main form of communication we use to contact you at any particular time.
    First-time customers might receive a phone call confirmation by our customer service department; this is to be certain of security. Usually this confirmation will be conducted soon after your transaction is completed. Our customer service representatives will consider the proper time due to your time zone and would not interrupt your daily life.
    To help us serve your better, please remember to fill in the correct information. All the orders with incorrect email or phone number will be deemed as invalid. The payment will be returned to your original purchase account in 2-3 business days.
  • Non-matching banking information
    The online security checking system protects our customers from online shopping fraud. Your personal information will NOT be released but any non-matching information will be compared with the original bank data and ranked automatically as high risk.
    For this reason, please keep in mind that we do not know your bank account details but incorrect information will result in your orders failure and refusal of further processing.
    All reimbursed customers will receive our email notification immediately when we submit the refund. Please contact our live chat with any further questions. Any issues regarding a billing issue or fraudulent report please email: [email protected].
  • Orders unable to be fulfilled
    For orders we are not able to complete in 7-14 days time frame due to objective reasons, like an unexpected long term supply short or customer never comes to receive for gold order, incorrect login info for a powerleveling order etc, will be fully or partially refunded automatically unless you have special request to prolong this period.