We work hard to provide high-quality service to our customer, but we know there will be times when we could not fulfill the orders due to some unpredictable reasons or our customer find that the service does not meet their expectations after purchasing from us. So we provide this 7-Day Money-back Guarantee to ensure customer protection.

What orders qualify for the 7-Day Money-back Guarantee?

Game currency orders that placed on Guy4game.com without getting fulfilled within 7 days qualify for our Money-back Guarantee. We will refund the balance of the order once we receive customer's request. For Powerleveling orders, if you are not satisfied with our Powerleveling service, or you do not want us to resume the Powerleveling service any more, you have the unconditional right to claim and receive a full or partial refund for the balance of your order accordingly. But if a coupon is used to pay for this order, no refund is available.

How do I request a refund?

To get a refund on any qualifying products or service purchased directly from Guy4game.com, simply send us an email with the request for a refund by the registered email address on our website, and we will promptly refund the balance of your order to your original account without calculating the deduction of bank transfer fees.